Home Delivery NOW AVAILABLE IN EDMONTON

More Locations Coming Soon!

Subscribe and be the first to know.

Subscribe

We won't send you spam. Unsubscribe at any time.

Pickup & Delivery Options

Where do we deliver in Edmonton?

We currently deliver to the following postal code regions:

T5A, T5B, T5C, T5E, T5G, T5H, T5J, T5K, T5L, T5M, T5N, T5P, T5R, T5S, T5T, T5V, T5W, T5X, T5Y, T5Z,
T6A, T6B, T6C, T6E, T6G, T6H, T6J, T6K, T6L, T6M, T6N, T6P, T6R, T6S, T6T, T6V, T6W, T6X, T6Y

Can I pickup my order instead?

Absolutely! You can pickup your order at The Meat Shop, our local on-farm store.

The Meat Shop
454037 - Range Road #234
Alberta, T9A 1W9
Get Directions

Pick Up Days

THURSDAY from 1:00 to 4:00 PM
SATURDAY from 1:00 to 4:00 PM

Orders must be placed by Wednesday at noon for Thursday pickup,
and by Friday at noon for Saturday pickup.

Check out our Frequently Asked Questions for more info.

Ordering Deadlines / Shipping Schedule

Customer Order Deadline - 9 AM	Delivery Day
Tuesday	Wednesday
Friday	Saturday

Delivery Policy

Direct-to-Consumer Beef Bundle Packaging and Transport 

Prairie Farm Foods delivers frozen vacuum-sealed meat products directly to your door using our delivery partner. All products are in vacuum-packed packages and may be packed in boxes with dry ice, then delivered using refrigerated delivery trucks to ensure your order remains frozen throughout transit. Our priority is to ensure your order arrives safely, remains frozen, and is delivered in a way that is convenient for your household.

Delivery Procedure

Deliveries are made to the shipping address provided at checkout. Once your order is dispatched, you will receive an email confirmation, followed by an SMS notification when your delivery is en route.

Drivers will communicate directly with customers at the time of delivery, either in person, by phone, or by text, to confirm your delivery preference or to clarify what to do if no one is home. Upon arrival, the driver will knock, ring the doorbell, and/or attempt to call the number provided at checkout.

If someone is available to receive the order, the driver will complete the delivery directly. If no one is available and you've provided delivery instructions, the driver will follow those instructions.

If no instructions are provided and the driver cannot reach you, the order will be returned to cold storage and sent back out to be delivered the next day we are delivering to your route. 

Secure Entry Locations

If your home is in an apartment, gated community, or location with restricted access, please include complete delivery instructions when placing your order. This may include buzzer codes, gate access, or concierge information. Drivers will contact you upon arrival. To avoid missed deliveries, we ask that you meet the driver at the front of your building whenever possible. If the driver cannot gain access and you are unreachable, the package will be returned to cold storage. 

Customer Responsibility

The products are vacuum packed and shipped in boxes that may contain dry ice designed to keep products frozen. Once your products are delivered, they should be transferred immediately to the freezer. Prairie Farm Foods and its delivery partners are not liable for damage, spoilage, or loss after delivery has been completed.

Rescheduled Delivery Process

If the driver is unable to leave the order and cannot complete the delivery due to lack of access or instructions, the package will be returned to cold storage and delivery will be attempted the next day that products are delivered on your route. After two days of attempted delivery, the order will be cancelled, and a refund issued minus a "Restocking and Handling" Fee of $30. 

RETURNS AND REFUNDS

Perishable Products

Due to the perishable nature of our beef products and in accordance with food safety regulations, we are unable to accept returns and all sales are considered final upon delivery.  While we do not offer refunds or replacements, we strive to ensure that our customers are satisfied with the products they receive.  If your order arrives damaged or there's an issue, please contact us within 24 hours by e-mailing info@prairieranchers.ca.

Refund Policy 

Refunds may be provided at our discretion for:

• Products damaged during shipping
• Orders cancelled before processing 

Delivery Times

We will provide estimated delivery times, but these are not guaranteed. Delivery times may vary due to weather, logistics, or other factors beyond our control.

Risk of Loss

Risk of loss and title for products pass to you upon delivery.

PERISHABLE PRODUCTS POLICY

Product Handling

Our beef products are perishable and require proper handling:

• Products must be transferred to a freezer immediately upon delivery
• Follow storage instructions provided with your order
• Consume products within recommended timeframes 

Process

To request a refund, contact our customer service team within 24 hours of delivery with photos and a description of any issues. 

CANCELLATION POLICY

Order Cancellation

You may cancel your order before it enters our processing and packaging stage. Once products are processed and packaged, Orders cannot be cancelled due to food safety requirements.